Chantal M. Roberts, CPCU, AIC, RPA

Ms. Roberts is dedicated to providing trustworthy, valuable assistance in order to give her clients a clear understanding of claims standards and practices. As an expert witness, she strives to turn this complex topic into an easy-to-understand concept. Her background also includes educating claims departments and overseeing adjuster training. Ms. Roberts routinely speaks at continuing legal education credit events such as the Defense Research Institute and the American Bar Association and at universities discussing claim handling practices, standards, and procedures. Her first book, The Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling, was released in July 2021. She earned the Chartered Property Casualty Underwriter (CPCU),  Associate in Claims (AIC), and Society of Registered Professional Adjusters (RPA) designations.