Help
The following are answers to some of the questions most often asked of our Customer Success staff. For more detailed explanations of any of these items, please check out the videos on the How To Use IRMI page. If you still have questions or would like to schedule a free training session, call (800) 827–4242 or contact Customer Success.
If you forget your password, go to the sign-in page and click on the phrase "Forgot your password." Then, type in the email address you registered with, and you will receive a message that a "Password Reset Request" has been sent to your email address. When you receive the email, please follow the instructions provided.
There are different steps to follow based on whether or not you are the individual who purchased the subscription to IRMI online.
If someone other than you purchased your IRMI subscription, the registration instructions were emailed to that individual at your company. If they have not forwarded you the registration email containing your account number and registration link, ask them to share it with you.
Once you have your account number and registration email link, follow the instructions below:
- Sign in to your IRMI Online account. If you do not have an IRMI Online account, you will first need to create one. See How to Create an IRMI Account.
- Navigate to the registration email and click on the registration link.
- On the registration page, enter the account number found in the registration email. Click "submit."
Once you have successfully connected your IRMI subscription to your account, your subscription resources will appear under "My Access" in the product navigation on the left side of the window.
Still unable to access your subscriptions? Contact IRMI Customer Success
If you purchased a subscription by calling Customer Success, follow these instructions.
- Check your email for a link to the registration page and your account number.
- Sign in to your IRMI account. If you do not have an IRMI account you will first need to create onee. See How to Create an IRMI Account.
- Navigate to your registration email. Click on the registration link.
- On the registration page, enter your account number provided in your registration email. Click submit.
Once you have successfully connected your IRMI account to your subscription, your subscription resources will appear under "My Access" in the product navigation on the left side of the window.
If you purchased your subscription through our online shopping cart, you are already registered as part of the purchase process. Your subscription resources will appear under "My Access" in the product navigation on the left side of the window
Still unable to access your subscriptions? Contact IRMI Customer Success
- Click the Sign in icon at the top right of the website.
- On the login page, enter your email address. Click Next.
- Select Send Code.
- Check your email for a message from IRMI containing your verification code. Type or paste the code in the box provided and select "Verify code."
- After your email address is verified, click Continue.
- Next, create your password. Your password must have at least 8 characters and include each of the following: lowercase letters, uppercase letters, numbers, and symbols.
- You will be redirected to the "My Contact Info" section of your IRMI.com Profile Options. Please tell us about yourself so we can better serve you. You will be required to complete this section before continuing.
- Review and accept the terms of use.
- Select "Save Changes."
If you have difficulties setting up your IRMI Online account, contact IRMI Customer Success.
Browse our product catalog to discover IRMI subscription content. You'll find detailed descriptions of each resource and you have the option to purcase an individual license for immediate access.
If you need an enterprise account to provide access to multiple employees, please contact a Resource Consultant for assistance.
If you are not sure which products best fit your needs, or you'd like to get a guided tour of IRMI Online, schedule a demo to preview before you buy.
IRMI accepts the following forms of payment:
Credit card - Make a payment through the IRMI Payment Portal. (To use the payment portal you will need to use a separate login and password.)
Check - All checks must be payable on a U.S. bank in U.S. dollars. Please include your invoice number on the check.
Send to: IRMI, 12222 Merit Drive, Suite 1600, Dallas, TX 75251
ACH - Contact Us for instructions on how to set up an ACH transfer.
We offer instructional tutorials for both IRMI Online users and customers who access IRMI content on the Vertafore ReferenceConnect platform.
Click here to register for one of our free tutorials.
Not sure which one is right for you? Contact IRMI Customer Success
IRMI has teamed up with WebCE to create a one-stop-shop for all of your risk management and insurance professional development and CE needs—the IRMI Learning Center.
You can explore our Certifications , Continuing Education options and Industry Training offerings on IRMI.com
You can visit the IRMI Learning Center to enroll in a certification program or purchase CE or training courses. Please note that you will set up a separate IRMI Learning Center account to access your courses. You will not log in to your IRMI Online account.
Already enrolled? Continue your studies in the IRMI + WebCE Learning Center.
WebCE Customer Support
Phone: 877-488-9308
Fax: 214-570-0213
Email: [email protected]
