Elise Farnham | January 1, 2013
Claims professionals are uniquely situated to witness the delivery of the promises outlined in the insurance policy contract. In fact, they are often the catalyst for delivery of the promises made. This places significant responsibility on every claims professional to "get it right." Pay too much, and the insurer loses profits; pay too little, and the insurer faces lawsuits, additional expenses, and even loss of reputation. "Getting it right" is not always easy and is particularly difficult when evaluating bodily injury claims.
In addition to a basic understanding of medical terminology, knowledge of treatment options, length of disability, the likelihood of permanent impairment, and the necessity for ongoing care is required to properly evaluate a claim for damages based on an injury. In this article, we will be discussing the types of wounds that claims professionals may encounter and what should be considered when evaluating these types of injuries.
For the most part, accidental injuries tend to be traumatic in nature. Traumatic injuries are a result of external and accidental force. Traumatic injuries are distinctly different from congenital disorders or disease processes. A congenital disorder exists at or before birth, while infectious diseases occur due to exposure to viruses or bacteria or are caused by an allergic reaction to a chemical.
A traumatic injury may weaken an individual, making that person susceptible to an infectious disease. The existence of a congenital disorder or even a comorbidity, such as diabetes or obesity, can complicate the healing process, resulting in extended disability. Evaluation of these claims becomes even more challenging for the claim professional.
The force of accidental trauma can result in a visible wound. While we generally think of wounds as being a break in the skin, not all wounds actually result in skin breakage. There are several types of wounds:
Bruises, also called contusions, are caused by forceful trauma and, while they usually don't involve a break in the skin, the mere force of the trauma can cause the skin to break. Crushing injuries almost always result in bruising, often with no skin breakage. The discoloration from bruising is called ecchymosis, the typical black and blue marks left by breakage of blood vessels under the skin into an area with no release through bleeding. While bruising may appear dreadful in photos, it usually subsides with time.
A severe contusion may result in the formation of a hematoma, which occurs when blood is trapped under the skin and forms a pool, forcing the skin to push outward. While ecchymosis occurs when the blood is disbursed under the skin, a hematoma occurs when the blood is trapped in a specific area and the pressure of the blood loss balloons the skin. The more severe the contusion, the longer the recovery period, as the blood is reabsorbed into the body. Hematomas can result in damage to the surrounding epidermis. Deep hematomas can even damage vital organs, such as the kidney or liver.
Cuts are a common injury due to trauma and can be described in several ways. An incision is a cut to the skin that is sharp and smooth at the edges. An incision is very well defined. It can be of any depth, with the deepest incisions the most harmful as they are more likely to harm other tissues or organs. However, a shallow incision in a vulnerable location can be considered very severe, particularly if blood vessels are damaged or if the incision is very long.
A laceration occurs when the skin is torn. Usually, lacerations are rough with uneven edges but can have smooth edges. Because of their tendency to be uneven, lacerations may take a long time to heal and may result in significant scarring. Occasionally, keloid tissue develops at the sight of the scar, which can be painful and disfiguring.
When evaluating injuries due to these types of wounds, the claims professional will want to consider several issues, including:
By analyzing the effect of wounds in an objective manner, the claims professional is better prepared to accurately evaluate the impact of the wound to the injured party and the costs associated with treatment and recovery.
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