James Madero | July 1, 2006
Preventing domestic violence from occurring in the workplace continues to be one of the most challenging tasks confronting an organization's workplace violence prevention team. Conducting a comprehensive and effective initial investigation is the first critical step in managing domestic violence incidents to a successful and nonlethal conclusion.
In March 2004, the article entitled "Domestic Violence in the Workplace: A Continuing Danger" appeared in this space. This article stated that domestic violence was a major problem in the United States, particularly for women. It was noted that:
Since March 2004, not much has changed with regard to the domestic violence experiences of women in the United States. Because of this, domestic violence continues to present challenges to businesses and organizations as they attempt to maintain a safe work environment. Workplace violence prevention team members are regularly confronted with incidents of domestic violence occurring in their workplaces.
One of the most important and critical steps of managing domestic violence incidents in the workplace is conducting a comprehensive and effective initial investigation as soon as possible after the team becomes aware of a potential or actual domestic violence incident taking place at work. The present article outlines the major categories of investigation that are critical to understanding and managing domestic violence in the workplace. These categories are presented below, along with the types of information needed and questions that should be asked during the investigation process.
The team should investigate and document the answers to the following questions.
Again, these questions need to be asked and answered.
These questions hone in on the issues related directly to the workplace itself.
These questions help assess the situation through legal documentation.
Looking to the past helps the team to assess the future risk.
A criminal history is obviously a prime indicator of trouble. If not already determined, the team needs to ask and verify the following questions.
Like criminal history, substance abuse is a major red flag.
In addition to asking questions about the violence and the perpetrator, it is incumbent on the team to assess any assistance available to the victim or potential victim.
This list of questions is quite extensive and involves a considerable amount of patience and care as the information is being obtained. It is also important to be sensitive the victim's circumstances and present emotional state. The individual(s) tasked with obtaining the above information should conduct themselves in a professional manner, while at the same time displaying an appropriate amount of empathy for the victim and the victim's circumstances.
Once information has been obtained, the more difficult part of the workplace violence prevention team's work begins. The team will need to study and analyze the data, make decisions regarding the extent to which the employee and the workplace is at risk, and develop a list of response options, with the risks and rewards associated with each option. See the article "The Violence Vulnerability Assessment: Sometimes Ignored … Always Essential!" for a discussion of these aspects of the workplace violence prevention team's work, as well as the steps a team takes to manage domestic violence incidents to a safe and nonlethal conclusion.
Dr. Madero has a "Domestic Violence Interview and Data Collection Protocol" available to interested parties. This protocol may be obtained by contacting Dr. Madero at 1-800-975-7522.
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