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Litigation Management

Litigation Best Practices—Lessons from Risk Manager of the Year

2008-08-01 | Michael R Boutot

Michael Boutot interviews the Business Insurance Risk Manager of the Year who provides some yardsticks and takeaways to improve litigation management processes and outcomes.

Claims Practices

Insurers Need To Audit Their Vendors' Service

2008-07-01 | Barry Zalma

Barry Zalma explains why prudent insurers need to trust claims vendors while simultaneously verifying their performance.

Claims Management

Third-Party Administrators: Quality versus Price

2008-06-01

The wise consumer will analyze the quality indicators first and then compare price when selecting a TPA. Glenn Brown explains.

Claims Practices

Surprise: Insurance Is Not a Service

2008-05-01 | Barry Zalma

Barry Zalma reviews a California case concluding that insurance is neither a good nor a service, but only for the purposes of the Consumer Legal Remedies Act.

Courts and Coverage

No Insurance Coverage for "Actual Physical Contact" with "Integral Part" of Auto

2008-05-01 | R Brent Cooper

Brent Cooper describes a Texas Supreme Court ruling that collision with an axle isn't contact with a motor vehicle.

Claims Management

An Insurance Claims Management Retrospective

2008-04-01

William Quinn Jr. takes a look at the claims management experience, then (1950s) and now (2000s).

Claims Practices

Insurer Must Go to Trial on Allegations of a Fraudulent Settlement

2008-02-01 | Barry Zalma

Barry Zalma shows why insurers who settle with a general release may not be able to close the claim.

Litigation Management

The Three Pillars of Litigation Management

2008-02-01 | Michael R Boutot

Michael Boutot explains why lawyers can and should be managed, just like any other outside service vendor.

Claims Practices

Required Insurance Training and Continuing Education

2008-01-01 | Barry Zalma

With constant regulation changes, Barry Zalma says best practices mandate yearlong education.

Courts and Coverage

Trigger Theories in Homeowners Insurance

2008-01-01 | R Brent Cooper

Brent Cooper relates a case showing the difficulty of applying trigger theories in progressive or continuous property damage claims.

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